Start sending
money with Zelle®

这是一个快速、安全、简单的
way to send money.

Zelle 有方便的汇款方式吗 使用你的手机银行应用程序或网上银行账户. Whether it's saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle 是一种快速、安全、简单的方式来发送和请求钱吗. Funds are sent directly to the recipient's account in a matter of minutes1,你所需要的是收件人的电子邮件地址或美国.S. mobile phone number.

Mobilize your money
with Zelle.

  
SEND
Send money
fast in just a
few steps.
    
REQUEST
Settle up with
roommates, friends
and more, regardless
of where they bank2.
          
SPLIT
Easily divide the
check for dinner,
coffee and more.

常见问题


What is ZELLE?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S.,通常在几分钟内1. 只要一个电子邮件地址或美国.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

我可以把钱寄给谁 ZELLE?

你可以把钱寄给朋友、家人和其他你信任的人2.

Since money is sent directly from your bank account to another person's bank account within minutes1, 只把钱寄给你信任的人是很重要的, 并且一定要确保你使用了正确的电子邮件地址.S. mobile number.

HOW DO I USE ZELLE?

您可以用…发送,请求或接收钱 Zelle.

  1. To get started, log into 大发在线网页版登陆's online banking or mobile app, 导航到Bill Pay并选择“用Zelle发送货币”®". 接受条款和条件,输入您的电子邮件地址或U.S. mobile phone number, 接收一次性验证码, enter it, 你已经准备好开始发送和接收 Zelle.
  2. To send money using Zelle,只需添加一个可信的收件人的电子邮件地址或美国.S. mobile phone number, 输入您想要发送的金额和一个可选的说明, review, then hit "Send.在大多数情况下,收件人几分钟内就能收到钱1.
  3. To request money using Zelle, choose "Request,“选择你想要钱的人, 输入您要请求的金额, 包括一个可选的注释, 查看并点击“请求”3.
  4. 要收到钱,只要分享你登记的电子邮件地址或美国.S. mobile phone number with a friend and ask them to send you money with Zelle.
有人寄钱给我 Zelle, how do I receive it?

如果你已经注册了 Zelle,您不需要采取任何进一步的行动. The money will move directly into your bank account,通常在几分钟内1.

如果你还没有注册 Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. 选择大发在线网页版登陆.
  3. Follow the instructions provided on the page to enroll and receive your payment. 请注意邮件地址或U.S. mobile number where you received the payment notification - you should enroll with Zelle 使用该电子邮件地址或美国.S. mobile number where you received the notification to ensure you receive your money.
我可以用什么类型的付款 Zelle?

Zelle 是给家人寄钱的好方法吗, friends, 还有你熟悉的人,比如你的私人教练, babysitter or neighbor2.

Since money is sent directly from your bank account to another person's bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.

大发在线网页版登陆和 Zelle 为任何授权付款提供保护程序 Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

How do I get started?

It's easy — Zelle is already available within 大发在线网页版登陆's mobile banking app and online banking within Bill Pay! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

What if I want to send money to someone whose financial institution doesn't offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle 应用程序为Android和iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. 手机号码和一张Visa卡® or Mastercard® debit card with a U.S. 基于帐户(不包括美国.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

How does Zelle work?

When you enroll with Zelle 通过您的网上银行账单支付账户, or mobile banking app, your name, the name of your bank, 和电子邮件地址或美国.S. 您注册的手机号码是共享的 Zelle (no sensitive account details are shared – those stay with 大发在线网页版登陆).

当有人寄钱到你登记的电子邮件地址或美国.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies 大发在线网页版登陆 of the incoming payment. 大发在线网页版登陆 then directs the payment into your bank account, 同时保持你敏感账户的隐私.

Can I use Zelle internationally?

In order to use Zelle,发件人和收件人的银行账户必须设在美国.S.

我可以取消付款吗?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, 你可以进入你的活动页面, 选择您想要取消的付款, 然后选择“取消此付款”."

如果你寄钱给的人已经登记 Zelle, the money is sent directly to their bank account and cannot be canceled. 这就是为什么只把钱寄给你信任的人很重要, 并且一定要确保你使用了正确的电子邮件地址.S. 汇款时的手机号码.

如果你把钱寄错了人, 大发手机网页版登录建议联系收款人并要求退款. If you aren't able to get your money back, please call customer services at so we can help you.

Scheduled and recurring payments are features provided by 大发在线网页版登陆 in our online banking and mobile banking app and are not features of Zelle. Please contact customer services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

要多久才能收到钱 Zelle?

Money sent with Zelle 通常在几分钟内就能提供给登记的收件人1.

如果你把钱寄给没有注册的人 Zelle,他们将收到通知,提示他们注册. After enrollment, the money will move directly to your recipient's account,通常在几分钟内1.

如果您的付款悬而未决, we recommend confirming that the person you sent money to has enrolled with Zelle 以及你是否输入了正确的电子邮件地址或U.S. mobile phone number.

如果你在等着收钱, you should check to see if you've received a payment notification via email or text message. 如果您没有收到付款通知, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? 请与客户服务中心联系 .

我寄钱的人会被通知吗?

Yes! 他们将通过电子邮件或短信收到通知.

我的资料安全吗??

Keeping your money and information safe is a top priority for 大发在线网页版登陆. When you use Zelle 在大发手机网页版登录的移动应用程序或网上银行, your information is protected with the same technology we use to keep your bank account safe.

我不确定是否使用 Zelle 付钱给我不认识的人. What should I do?

如果你不认识这个人, 或者不确定你会得到你所付出的(例如), 从网上竞标或销售网站购买的物品), you should not use Zelle 对于这些类型的事务.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). 大发在线网页版登陆和 Zelle 为任何授权付款提供保护程序 Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

What if I get an error message when I try to enroll an email address or U.S. mobile number?

您的电子邮件地址或美国.S. 手机号码可能已经登记了 Zelle 在另一家银行或信用社. Call our customer support team () and ask them to move your email address or U.S. mobile phone number to 大发在线网页版登陆 so you can use it for Zelle.

一旦客户支持移动您的电子邮件地址或U.S. mobile phone number, it will be connected to your 大发在线网页版登陆 account so you can start sending and receiving money with Zelle through the 大发在线网页版登陆 mobile banking app and online banking. Please call 大发在线网页版登陆's customer support toll-free at for help.

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